Travel glamour...

I have three sentences that sum up  my trip to Phoenix.

"Thank you for holding. We apologize for the delay in answering your call. To speak to a representative please to continue to hold."

As I sit in a hotel bed writing this post we've eclipsed the four hour mark on hold with American Airlines. That's right. We've been listening to elevator tunes and the condescending message above for four hours. We even ate dinner on hold.

We have actually listened to the lead sentence approximately 240 times. We just did the math.


What doesn't add up to me is the fact that this winter storm that dumped freezing rain in the Dallas - Fort Worth metro area made roads impassable, and cancelled hundreds of flights. One of those was ours. Flights began to drop off the boards on Friday, and approximately 1,400 flights have been cancelled and more than 5,000 travelers are stranded in DFW.

Did American Airlines not see this coming? Do they not watch the news? Do they ignore the weather reports? Do they only have a team of four people working for them fielding over 10,000 calls?

We really are trying to be patient here. 

We can't complain about our accommodations because we're still in our Phoenix hotel, and not laying on a cot or airport floor.

We aren't mad, it's quite the opposite. We've been laughing about this for the past few hours. For a few reasons:

1.  The High Plains Journal crew has some pretty bad travel luck
2. We aren't the only people in this situation
3. We can't control it, so why get angry? We will get home, when we get home
4. Twitter is golden in times of "crisis" like this

As we now come up on five hours on hold we're wondering if we should just hang up and go to the airport tomorrow to stand in line and await our travel fate. The way it looks - we'll be out until Tuesday.

Ah, but travel for work is so glamorous, yes?